Terms and Conditions – Holland Bijen
Last updated: October 2026
Trader: Holland Bijen – Owner: Majd Saleh
Email: info@hollandbijen.nl
Telephone: +31 6 28739018
Address: The Netherlands
Article 1 – Definitions
- Consumer: a natural person who is not acting in the course of a profession or business and who enters into an agreement with Holland Bijen.
- Trader: Holland Bijen – Owner Majd Saleh.
- Distance contract: an agreement where the consumer and the trader are not in the same room at the same time.
- Right of withdrawal: the option for the consumer to withdraw from the agreement within the cooling-off period.
Article 2 – Identity of the trader
- Holland Bijen – Owner Majd Saleh
- Email: info@hollandbijen.nl
- Telephone: +31 6 28739018
- Address: The Netherlands
Article 3 – Applicability
- These terms apply to all orders and agreements between Holland Bijen and the consumer.
- Deviating arrangements are valid only if recorded in writing and not detrimental to the consumer.
Article 4 – The offer
- All products (including live bees and bee products) are described carefully in the offer.
- Images are indicative; minor differences in colour or shape are possible.
- Prices include VAT; shipping costs are stated separately.
- Holland Bijen reserves the right to change the offer without prior notice.
Article 5 – The agreement
- The agreement is concluded when the consumer accepts the offer and makes payment.
- For online orders, the consumer receives a confirmation by email.
- Holland Bijen may refuse an order where there is doubt about payment or delivery.
Article 6 – Right of withdrawal
- Consumers may return products within 60 days of receipt without giving a reason.
- During the cooling-off period the consumer must handle the product with care.
- Return costs are borne by the consumer unless agreed otherwise.
- Business purchases are excluded from the right of withdrawal.
Article 7 – Price
- Prices include VAT.
- Statutory price changes are permitted.
- In the event of printing or typesetting errors, Holland Bijen is not obliged to deliver at the incorrect price.
Article 8 – Conformity and warranty
- Products meet reasonable requirements of quality.
- No warranty applies in the case of processing or improper handling.
- Defects must be reported within 14 days.
Article 9 – Delivery and performance
- Delivery takes place at the address given by the consumer.
- Delivery within 30 days unless agreed otherwise.
- In the event of delay, the consumer may dissolve the agreement free of charge.
- Risk remains with Holland Bijen until delivery to the consumer.
Article 10 – Continuing performance contracts
- Agreements for an indefinite period may be terminated with a notice period of no more than one month.
- Trial subscriptions end automatically.
Article 11 – Payment
- Payment within 7 working days of the order confirmation.
- In the event of non-payment, costs may be charged.
Article 12 – Complaints procedure
- Complaints must be reported in writing within 7 days.
- A response follows within 14 days, with further instructions.
- Mediation via WebwinkelKeur is possible.
Article 13 – Disputes
Dutch law applies exclusively to these terms and conditions.
Article 14 – Shipping within and outside the Netherlands
International shipping costs and customs charges may apply.
Article 15 – Returns policy
- Returns within 60 days of receipt.
- Damage and loss of value are charged where the product is not in its original condition.
Article 16 – Limitation of liability
No liability is accepted for indirect or consequential damage.
Article 17 – Liability for live bees
- Holland Bijen is not liable for injury or damage caused by bees after transfer.
- The buyer is responsible for their care and for statutory registration (RVO UBN).
Article 18 – Additional provisions
Additional arrangements must be recorded in writing and must not be detrimental to the consumer.
© 2026 Holland Bijen – All rights reserved.